Customer Service

Shipping & Delivery
Unlike many other web sites that have special rules and lots of fine print, BeingShoppers has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. Just because shipping is free doesn't mean it should take a long time. BeingShoppers understands that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. * We offer FREE Shipping (specified on the Product detail page) on selected products ordered through BeingShoppers.com * Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders. * We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers. * We ship on all week days (Monday to Saturday), excluding public holidays. * To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. * While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. * If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care 91-124-435 4256 or send an Email to, help@beingshoppers.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest * You may track the shipping status of your order on our website, by clicking at Track your Order section. * Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations. .
Privacy & Security
This privacy policy sets out how Being Shoppers uses and protects any information that you give Being Shoppers when you use this website. Being Shoppers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Being Shoppers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Returns & Replacements

At Being shoppers, we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points

  1. All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).
  1. Once we receive the return from you, we will provide you with a Gift Coupon (G.C.) of up to INR 250/- on your email, to compensate for the shipping charges you paid to return the product.
  2. We would not be able to accept a product if it shows sign of being broken or tampered with by you.
  3. We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

 What are the Products covered under the Return Policy?

We accept all items except innerwear, cosmetics, socks, deodorants, perfumes, toys and any free items received for a refund/replacement of the item purchased. Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery.

In case you are not satisfied with clothing or footwear product or it does not fit you well, please feel free to ask for a replacement. The Process of Return would remain the same.

What to do if I want Replacement/Refund?

Please follow these steps to claim Replacement/Refund without any hiccups

  1. Give us a call on +91-11-4511-8084 or drop an email at help@beingshoppers.com within 72 hours of delivery.
  2. Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
  3. Please pack the product back in its packing and mention the following details
    √   Complaint ID: (As provided by the customer care) for the Return
    √   Order #: Number generated at the time of order Placement.
    √   Reason for Return: Please choose a reason from the below mentioned list
  • Defective Product
  • Damaged Delivery
  • Incorrect Product Delivered
  • Others- If others then please specify (Please mention the reason in Hindi /English only)

√   Your full Contact Details: Your name, address, phone number and email address.
√   DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
√   Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.

  1. You have to return it to the following Address
    Beingshoppers.com,
    14B Tower 6, Central Park 2, sohna Road, Gurgaon -122018. Haryana, India
  2. If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).
  3. Send an email to help@beingshoppers.com with a scanned copy of courier charges receipt, please mentioning the Order # and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.

 

Do you provide a pick up from the doorstep in case I want to return a product?

We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).

What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?

Defective/ Damaged Product

In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They will check the product and repair the product to your satisfaction. If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA (DEAD ON ARRIVAL) certificate with you then please send a scanned copy of the DOA certificate to customercare@beingshoppers.com. The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacture.

If damage can't be repaired by authorized service centre, please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to customercare@beingshoppers.com.

What is the return procedure if I have received a wrong product?

In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.

What is the return procedure if I have received a Defective/Damaged Seller warranty product?

The return process would remain the same. Please register your complain within 72 Hrs of delivery and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What are the time lines provided for the Replacement/Refund?

Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

Do I get back the courier charges after I return back the Product?

We will refund the courier charges at a flat rate of INR 250/- or actual (whichever is lesser) in the form of a Gift Coupon (G.C.) which can be redeemed on our website in future. This would be processed within 5-7 business days after we have received the above mentioned address along with the Email with the Courier Receipt attached.

What is the Payment Mode for Refund?

It would remain the same as paid by you to Beingshoppers.com while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.

I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?

Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.

 

Ordering
You can choose products advertised on the website. In case you are a retail buyer, you may directly add to cart the product & pay online. This option is avaialable for wholesale buyers also, but it is advisable to always call our customer care and let them handle your bulk orders.
Payment, Pricing & Promotions
We do not have COD policy as we do not encourage cash purchases. If you are a genuine buyer, you can make the payment online and place the orders. We always offer lot of deals & discount to our customers, therefore you are requested to always subscribe to our newsletter for timely information of all deals & discounts.
Viewing Orders
You can create your account on website, once you place an order or even if you recently bviewed any product, it will be shown in your panel. You can see all your previous orders, current orders, track your orders and also check your delivery addresses. You may any time change or update your address and contact information from your login panel.

Unlike many other web sites that have special rules and lots of fine print, BeingShoppers  has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

Just because shipping is free doesn't mean it should take a long time. BeingShoppers understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

  *

 

We offer FREE Shipping (specified on the Product detail page) on selected  products ordered through BeingShoppers.com

  *

 

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

  *

 

We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers.

  *

 

We ship on all week days (Monday to Saturday), excluding public holidays.

  *

 

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

  *

 

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  *

 

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care  91-11-4511-8084  or send an Email to, customercare@beingshoppers.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

  *

 

You may track the shipping status of your order on our website, by clicking at Track your Order section.

  *

 

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.